Support

Help with your membership

Whether you’re stuck on a booking, a print job, a payment or your account, this page is where to start. The Node is operated by Glumia Solutions from Ibadan, Oyo State, Nigeria.

Fastest route. Email info@thenode.work from the address on your membership. We aim to reply within one business day, and usually sooner. If you’re on site, ask at the front desk — most things are quicker to fix in person.

Before you write

You’ll get a faster answer if your first message includes:

The email address on your membership (so we can find your account).
Which location you were at, and roughly when.
The booking, print job or payment reference if the problem relates to one — every booking, print job and receipt in the app has an id you can copy.
What you expected to happen, and what happened instead.

Please don’t send your password, card number, or a full bank statement. We will never ask for any of them.

Common things

Membership and passes

Your current pass, renewal date and available options are under Account → Membership & plans in the app. To change or stop a pass, start there; if the option you need isn’t showing, email us and we’ll sort it manually.

Bookings

Book, view and cancel desks and rooms from the Book tab. Cancellations made inside the notice window may not be refundable — the policy shown at the time of booking is the one that applies. If a room you booked wasn’t usable, tell us when and where and we’ll make it right.

Printing and credits

Print credits are metered and drawn from your prepaid wallet, so a job is priced before it runs and your balance never goes negative. If a job failed, printed wrong, or credits were taken for something you didn’t get, send the print job id from the Print tab and we’ll review the ledger and correct it.

Payments and receipts

Payments are processed by Paystack; we never see or store your card number. Receipts are under Account. If a payment was taken but your membership or wallet didn’t update, don’t pay again — send us the Paystack reference and we will reconcile it.

Your account and data

Account → Privacy & data in the app lets you do both of these yourself, without contacting us:

Export your data — a copy of what we hold about you, as JSON.
Delete your account — permanently removes your account and personal data, and signs you out. This cannot be undone.

What we collect and why is set out in full in our Privacy Policy.

Still stuck

Answers to the questions people ask most often are on our FAQ, and opening hours, address and WhatsApp for each location are on the home page.

Anything else — including accessibility needs, a complaint, or a security issue — reach us at info@thenode.work.
Glumia Solutions, operator of The Node · Ibadan, Oyo State, Nigeria · thenode.work