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Your first visit to The Node

You have an account. Here is everything else — what to say when you arrive, how to get online, and who to ask when something is not working.

Where we are

3 Ekiti Close, Off Ekiti Street, Bodija, Ibadan, Oyo State, Nigeria. Open in Maps

Opening hours: Mon-Fri: 9am-7pm · Sat: 10am-6pm · Sun: Closed

Getting in

Come to the front desk and give your name or the email you registered with. We will find you and check you in. There is no card and no code to remember.

If you have set a handle and made your profile public, the app shows a QR under Account → My profile & QR that the desk can scan instead. It is a shortcut, not a requirement — a private profile has no QR, and your name works just as well.

Your first day, in order

1. Check in at the desk. If you have booked a desk or a room, it is held for you; if you have not, ask what is free.
2. Get on the Wi-Fi. Your network password is personal to you and lives in the app under Account → Wi-Fi. You can rotate it yourself at any time, and you should if you ever type it in front of someone.
3. Find your desk. Hot desks are numbered HD-01 to HD-06. If you are on a plan with a desk of your own, the desk you have been given is in the app.

Printing

Send the file from the app — Print tab, upload, choose your options — and collect it at the printer. Print credits come with most plans and refresh every cycle; when they run out you can top up a print wallet in the app rather than paying at the desk. The app shows the cost before you confirm, so nothing is a surprise.

Meeting rooms

Rooms are booked in the app under Book. Some plans include room time, and the app tells you what a booking will cost you — included, discounted, or paid — before you confirm it. If your plan includes hours, they are spent before anything is charged.

House rules, briefly

• Take calls in a room or outside. The open room is a quiet room.
• Tidy your desk when you leave — hot desks are somebody else's tomorrow.
• Guests are welcome, but sign them in at the desk first.
• If you booked a room and your plans change, cancel it in the app so someone else can have it.

When something is not working

Ask at the front desk first. Power, internet, the printer, a booking that looks wrong — the desk can fix or escalate all of it faster than any other route.

For anything about your account, payments or a charge you do not recognise, use Support. If a payment left your bank but the app has not caught up, do not pay twice — tell us and we will reconcile it.

In your first week

• Introduce yourself at the desk — they will point you at people worth meeting.
• Book a room for one real meeting and see how it works before you need it to.
• Check what is on. Events are free to members and are the fastest way to know who else works here.